Miss Claire Shepherd Demonstrating Fitball Rehabilitation

B-Proactive - Our Patient Charter

Our aim is to provide our clients, with the best possible care, advice and treatment we can achieve to help you to enjoy better health & well being.

We will maintain the highest levels of competency within our individual professions through a commitment to Continuous Professional Development training programs.

All our practitioners are professionally regulated by their various governing bodies.

We will try to provide our clients with sound accurate advice within the scope of our individual expertise.

Where appropriate, we will refer to the relevant healthcare professional, communicating with them on your behalf, to enable more effective management of your presenting problem.

We guarantee the utmost patient confidentiality & privacy.

We will offer our services in a warm, friendly, courteous, non discriminatory and caring environment.

Should our standards fall short of what you expect, we have a practice complaints procedure to address and resolve your grievances.

We will provide you with all the information needed to enable you to make an informed choice about your treatment including various and exercise sheets to help you remember advice given.

We promise to take the time to explain everything to you in a way that will help you to understand.

We are at your service, here to help you take a more ProActive role in taking care of yourself.

We are committed to a programme of ongoing practice improvement and to this end, we are continually evaluating our methods of service provision to you our valued customers.

For Appointments Please Ring Maidstone Practice on (01622) 661055 or the Strood Practice (01634) 723600

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